Terms of Service & Training Policies

Rainbow Aquatics & Training · Last updated: 10/16/2026

1. Agreement to These Terms

By completing a booking or payment, the person registering (“Purchaser”) and the person attending (“Participant”) agree to these Terms. A Purchaser registering someone else confirms they have authority to accept these Terms for that person. Electronic acceptance counts as a legal signature. Rainbow Aquatics & Training (“we,” “us”) may update these Terms, and the version in effect at the time of booking applies.

2. Nature of Our Services

We provide American Red Cross First Aid/CPR/AED training, currently including Adult & Pediatric First Aid/CPR/AED. [Client to confirm exact authorization, e.g., “We are an authorized American Red Cross instructor/training provider.”] Courses are taught and evaluated to American Red Cross standards.

A booking reserves a seat in a specific class, at a specific date, time, and location. Booking and payment do not guarantee certification. We do not guarantee that a certification will satisfy the requirements of any employer, school, league (including PSAL), or government agency. Participants should confirm those requirements themselves before booking.

3. Blended Learning Requirements

Our course has two parts: an online portion (about 4 hours, self-paced) and an in-person skills session (about 2.5 hours).

• The online portion is mandatory and must be finished before the in-person session.
• We recommend finishing it at least [72 hours] before class so any technical problems can be fixed.
• Bring proof of completion to class. Without it, you cannot take part in the in-person session.
• Technical problems with the American Red Cross online platform must be taken up with American Red Cross support.

4. Certification Requirements

Certification is earned only by participants who complete the online portion, attend the full in-person session on time, demonstrate all required skills to American Red Cross standards, and pass any required assessment. Participants who do not meet these requirements will not be certified.

Certificates are issued digitally by email through the American Red Cross, usually within [24-48 hours] of class. If you haven’t received yours within [10 business days], contact us at [email].

5. Eligibility and Age

Registration is open to individuals, coaches, schools, parents, and organizations. Participants must be at least [age] years old. [Participants under 18 must have a parent or guardian complete the booking.] Course content and skills are the same for every participant, regardless of why they are certifying.

6. Physical Participation and Assumption of Risk

The course involves kneeling, repeated chest compressions, and hands-on skills practice. By booking, the Participant confirms they can take part safely and are responsible for consulting a healthcare provider if they have concerns.

Physical training carries some inherent risk of injury. The Participant voluntarily accepts those risks and, to the fullest extent permitted by New York law, releases Rainbow Aquatics & Training, its owner, instructors, and the facilities used from claims arising from ordinary negligence.

7. Booking, Payment, and Group Bookings

Classes are booked and paid for through our website using Amelia Booking. Each class is limited to 10 participants, and a seat is confirmed only once payment is complete. Prices are per participant and shown at checkout. [Payments are processed by (Stripe / PayPal / etc.), and processing fees are / are not refundable.]

The Purchaser must enter accurate names and email addresses. Confirmations, online-course instructions, and reminders go to the email provided, so please check spam and junk folders and contact us if you don’t receive them. [Groups, teams, and organizations may book multiple seats; each Participant must be registered with their own name and email.]

8. Cancellations, Refunds, and Transfers

[Client to decide. Suggested structure below. Make sure the cancellation/rescheduling limits in Amelia’s settings match these terms.]

• Cancel [X] or more days before class: [full refund / refund minus $__ / credit].
• Cancel less than [X] days before class: [no refund / transfer for a $__ fee].
• Transfers: Request by email to [email] before class starts. A transfer is complete only when you receive an updated confirmation. Transferred seats must be used within [__ months].
• No-shows: [No refund; $__ reattempt fee].
• If we cancel a class (low enrollment, instructor illness, venue closure), you may transfer to another date or receive a full refund.

Requests are reviewed by the date and time received. Approved refunds are issued within [__ weeks] to the original payment method.

9. Attendance, Punctuality, and Conduct

• Classes start on time. Please arrive about 15 minutes early.
• Late arrival may prevent completion of the minimum class time required by the American Red Cross and may result in an “Unsuccessful” result. [A $__ transfer/reattempt fee may apply.]
• Participants must attend the full session and take part in all skills practice.
• Be respectful to the instructor, staff, and other participants. We may remove anyone whose behavior is disruptive, threatening, or unsafe, without refund. Our decision is final.

10. Certification Information

At the end of class, each participant provides their full legal name and a valid personal email address. Names are used exactly as written, so please check them carefully. We aren’t responsible for errors or delays caused by incorrect or incomplete information. [Correction requests after class may involve a fee.]

11. Written Assessment and Retest

A participant who does not pass the written assessment may [retake it once within __ days]. [A $__ fee may apply for a separately scheduled retest.] A participant who does not pass the retest may need to register and pay for the course again.

12. Venue, Equipment, and Health Safety

In-person sessions are held at [Erasmus Hall High School, 911 Flatbush Avenue, Brooklyn, NY 11226]. Participants must follow the venue’s rules, including check-in, building access, and security requirements. We may change the date or location if needed and will notify you by email.

Participants must follow all cleaning and hygiene instructions. [We provide sanitized training manikins and masks, and each participant receives a single-use valve or face shield.] Bring anything listed in your confirmation, such as proof of online completion. Missing required materials may result in an “Unsuccessful” result.

13. Accessibility and Accommodations

We’ll consider reasonable accommodation requests in line with applicable law and American Red Cross guidelines. Please contact us at least [21 days] before class. Some life-saving skills are required for certification and cannot be modified or waived. If a participant cannot perform them, even with accommodation, certification may not be possible.

14. Personal Property

Participants are responsible for their own belongings. We are not responsible for loss, theft, or damage to personal items before, during, or after class.

15. Events Beyond Our Control

We are not liable for cancellations or delays caused by events outside our reasonable control, such as severe weather, venue closure, public health emergencies, or government action. In those cases we’ll offer a transfer or refund under Section 8.

16. Limitation of Liability and Indemnity

To the fullest extent permitted by law, our total liability for any claim related to our services will not exceed the amount you paid for the course, and we are not liable for indirect or consequential damages. Participants agree to indemnify us against claims arising from their own conduct or failure to follow instructor directions. Nothing in these Terms limits liability where the law doesn’t allow it, such as for gross negligence or willful misconduct.

17. Third-Party Services

Our website uses and links to third-party services, including Amelia Booking, [payment processor], and the American Red Cross. We don’t control these services, and their content, availability, and terms may change.

18. Governing Law

These Terms are governed by the laws of the State of New York. Legal action must be brought in the state or federal courts located in New York. If any part of these Terms is found unenforceable, the rest remains in effect.

19. Contact

Questions about these Terms, refunds, or certification? Contact [email] or [phone].