Refund Policy 

How to Cancel or Request a Transfer 

Email michelle@rainbowaquaticsandtraining.com with your name, the class date you booked, and whether you want a refund or a transfer. Requests are reviewed based on when we receive them, so please send yours as early as you can.  

A cancellation or transfer is complete only when you receive a confirmation from us. Until then, your original booking stands. 

Transfers 

– You may transfer to another class date, subject to availability. 

– A transfer must be requested before your class starts of your original booking. 

– Transfers under this policy are free, and each booking may be transferred once 

– If you’ve already started the online portion, you will lose all work completed.  You will have to complete the online portion again.   

If We Cancel 

If we cancel a class for any reason, including low enrollment, instructor illness, or venue closure, you can choose either a transfer to another date or a full refund. We’ll contact you by email as soon as we know.  We would like to have a minimum of 5 participants to hold a class.  But sometimes we will hold the class with less.  We will make every effort to make you aware of the canceled class a week before the date.   

Late Arrival and Missed Classes 

– Classes start on time. If you arrive late, you will not be admitted into the class. So please account for traffic and parking concerns.   

– If you arrive late and or miss the class you will be offered another class at a later date for a $45 dollar rebooking fee. You will also need to complete the online portion again. 

– No-shows are not eligible for a refund or transfer. 

Illness and Emergencies 

– If you tell us before class starts that you’re ill or have an emergency, we’ll offer a one-time transfer at our discretion.  We must be notified 24 hours before the start time of the class.  Requests for cancelations made less than 24 hours prior to the start time of the class are not guaranteed.  But we will make every effort to accommodate you.  But, you will have to complete the online portion again.   

Online Portion Problems 

The online course is run by the American Red Cross. If you have trouble completing it, contact American Red Cross support right away and let us know. Not finishing the online portion before class, or arriving without proof of completion, isn’t grounds for a refund, though. We recommend finishing the online portion at least 72 hours before class. 

If You Don’t Pass 

Refunds aren’t available for participants who attend but don’t meet the certification requirements. We can offer you another opportunity to successfully complete the online and in-person sessions for a $45 rebooking fee. 

Group and Organization Bookings 

For bookings of multiple seats, each seat follows the timing rules above. For group bookings please contact us directly.   

How Refunds Are Issued 

– Approved refunds go back to the original payment method. 

– They’re issued within 72 hours of approval, and your bank may need additional time to post it. 

– Payment processing fees are not refundable. The payment processing fee for an individual booking is $5.   

– If you were charged twice or in error, email us and we’ll correct it right away. 

Questions or Problems 

Please contact us before disputing a charge with your bank. We’re happy to work it out directly. Reach us at michelle@rainbowaquaticsandtraining.com or +1(631)741-5199.